|Dreamwater Photography has a strict NO REFUNDS POLICY.
Once printed or processed we are extremely unlikely to be able to re-sell the printed item to another customer as the subject matter will be of no relevance to them nor is it possible to recoup the cost of expensive digital print media. It is for this reason photo products are not eligible for refunds. If you have any doubt we would strongly discourage you from placing an order until such time as any doubt you may have has been cleared up. Due to the nature of digital photography, once sent, digital images cannot be returned. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Dreamwater Photography sent the buyer the correct photograph) it is then considered non-refundable. Refunds will NOT be given due to “not liking a photo???, selecting an incorrect photo after the buyer has already received the photograph, or any other reason.
To avoid disappointment BEFORE finalising an order with us:
1. Please ensure that you have ordered the correct photo(s) in the correct format. There is a drop down box where you can select which size print or digital photo you want.
We do not offer refunds on photos where accuracy of colour representation is cited as being an issue.
Faulty or Damaged Item
Please return the item back to us for inspection. A reprint will be organised after inspection if neccessary. If upon inspection the product is not genuinely faulty/damaged we will charge for reshipping. We cannot be held responsible for returned items that fail to reach us. Please return items via signed courier to protect yourself from such an eventuality.
Photos Ordered in Error
Please note that under no circumstances do Dreamwater Photography offer refunds or replacements for photos or photo products ordered in error e.g. you accidentally ordered a photo of the wrong person or horse. If a buyer has selected and purchased an incorrect photo, he/she must notify Dreamwater Photography, before receiving the “incorrect??? photograph. However if an incorrect photo is sent to the buyer and the fault is at Dreamwater Photography’s end as documented on the invoice, Dreamwater Photography will send the correct photo to the buyer free of charge.
Photos Printed Elsewhere
We cannot guarantee the quality of photos printed at an external printer. If you are wishing to print, we strongly recommend you purchase a print directly from us, and then we can provide full support and quality control of the prints which are printed with top of the range inks, printer and materials. We cannot provide any support for photos printed elsewhere due to a variety of factors which would affect the quality of your prints.